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@@ -1,4 +1,4 @@
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- # Moderator Best Practices (Private)
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+ # Moderator Best Practices (Private)
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*** Moderation guideline for implementing the theory in real situations ***
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@@ -6,20 +6,24 @@
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* A. Focus on the issue, not the person
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* B. Don't use threats.
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- * a. Imposed consequences - what you can do with your power (kick, ban,...) These are direct threats, avoid them. Never threaten a ban, either do it
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- * b. Natural consequences - implied effects of members actions. These can include "the community is growing to dislike you," or "see you as racist," etc...
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+ * a. Imposed consequences - what you can do with your power (kick, ban,...) These are direct threats, avoid them. Never threaten a ban, either do it
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+ * b. Natural consequences - implied effects of members actions. These can include "the community is growing to dislike you," or "see you as racist," etc...
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+
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2. Identify what is the underlying problem.
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* A. Motivation problem - the member is not motivated to behave in acceptable manner - is a troll or otherwise enjoys being mean to people.
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* B. Ability problem - the member may be direct without "filters" and their conversation often comes off as offensive while they just state things the way they see them: [http://www.mit.edu/~jcb/tact.html](http://www.mit.edu/~jcb/tact.html)
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+
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3. If a member is disrespectful to the mods.
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* A. If you get into conflict yourself, someone is disrespectful to you as a moderator, trolling and challenging your authority - step back and ask for help, mention in the mods-team ML, and let 3rd party deal with it.
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4. Be inclusive
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- * A. Contents of our channels should not be disrespectful towards anyone, think about minorities, oppressed communities and gender identification (he/she, they/them).
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+ * A. Contents of our channels should not be disrespectful towards anyone, think about minorities, oppressed communities and gender identification (he/she, they/them).
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* B. Discussion topic going wild, the use of racial/homophobic or other improper language should be pointed out with an explanation that it is not cool towards minorities or other potentially impacted individuals within our community.
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* C. A member being plain disrespectful on purpose... Mute them, see their reaction to moderation talk and act on it.
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+
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5. Ask other mods for assistance!
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* A. We are all one large team and our more experienced mods can help you in a difficult situation.
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Minor edits for spelling and readability
Added Matrix to the supported platforms