#3 Edits for spelling/readibility/consistency
Opened 2 months ago by sfalken. Modified 2 months ago
mod-team/ sfalken/documents main  into  main

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@@ -1,6 +1,6 @@ 

  # Goal (Mission Statement)

  

- The goal of the Moderation Team is to create a safe environment for everyone in the openSUSE Community on all platforms, to ensure that the Guiding Principals are upheld, and to take action in the case of violations of the same. This means we're aiming at our regular communications between the mods and admins on all of our various platforms, including but not limited to: 

+ The goal of the Moderation Team is to create a safe environment for everyone in the openSUSE Community on all platforms, to ensure that the Guiding Principals are upheld, and to take action in the case of violations of the same. This means we're aiming at our regular communications between the mods and admins on all of our various platforms, including but not limited to:

  

  

  
@@ -10,11 +10,13 @@ 

  

  - Reddit

  

- - Telegram 

+ - Telegram

  

  - Discord

  

- - Mailing lists 

+ - Matrix (chat-o-o)

+ 

+ - Mailing lists

  

  - forums-o-o

  
@@ -58,10 +60,10 @@ 

  

  1.  Platform Mods acknowledge issue for their respective platform

  

- 2.  Platform team works to: 

+ 2.  Platform team works to:

  

     * A.  Confirm the issue is valid with the submitter of the issue (eliminate false positives)

-    * B.  Bring the complaint the the attention of the individual in question

+    * B.  Bring the complaint to the attention of the individual in question

     * C.  Establish safety - you're not trying to ban them or discourage them from participating.

     * D.  Guidance - Provide best-practices and suggestions to the individual in question (see best-practices document)

     * E.  Determine action - make sure to end the conversation with an agreement about what steps will be taken towards improvement.
@@ -75,11 +77,13 @@ 

  1.  Warnings

  

     * A.  Warnings are issued by the moderators of the respective platform.

+ 

  2.  Temporary Banning (Repeated offenses, other actions)

  

     * A.  1 day ban, 3 days ban, 7 days, 30 days ban etc - are your options depending on how severe it is.

     * B.  Permanent ban should be brought up for discussion with the rest of the team.

     * C.  Self-promotion

+ 

  3.  Permanent Banning

  

  The following violations will result in an immediate ban from all platforms:

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- # Moderator Best Practices (Private) 

+ # Moderator Best Practices (Private)

  

  *** Moderation guideline for implementing the theory in real situations ***

  
@@ -6,20 +6,24 @@ 

  

     * A.  Focus on the issue, not the person

     * B.  Don't use threats.

-        * a.  Imposed consequences - what you can do with your power (kick, ban,...) These are direct threats, avoid them.  Never threaten a ban, either do it 

-        * b. Natural consequences - implied effects of members actions. These can include "the community is growing to dislike you," or "see you as racist," etc...

+        * a.  Imposed consequences - what you can do with your power (kick, ban,...) These are direct threats, avoid them.  Never threaten a ban, either do it

+        * b.  Natural consequences - implied effects of members actions. These can include "the community is growing to dislike you," or "see you as racist," etc...

+ 

  2.  Identify what is the underlying problem.

  

     * A.  Motivation problem - the member is not motivated to behave in acceptable manner - is a troll or otherwise enjoys being mean to people.

     * B.  Ability problem - the member may be direct without "filters" and their conversation often comes off as offensive while they just state things the way they see them: [http://www.mit.edu/~jcb/tact.html](http://www.mit.edu/~jcb/tact.html)

+ 

  3.  If a member is disrespectful to the mods.

  

     * A.  If you get into conflict yourself, someone is disrespectful to you as a moderator, trolling and challenging your authority - step back and ask for help, mention in the mods-team ML, and let 3rd party deal with it.

+ 

  4.  Be inclusive

  

-    * A.  Contents of our channels should not be disrespectful towards anyone, think about minorities, oppressed communities and gender identification (he/she, they/them). 

+    * A.  Contents of our channels should not be disrespectful towards anyone, think about minorities, oppressed communities and gender identification (he/she, they/them).

     * B.  Discussion topic going wild, the use of racial/homophobic or other improper language should be pointed out with an explanation that it is not cool towards minorities or other potentially impacted individuals within our community.

     * C.  A member being plain disrespectful on purpose... Mute them, see their reaction to moderation talk and act on it.

+ 

  5.  Ask other mods for assistance!

  

     * A.  We are all one large team and our more experienced mods can help you in a difficult situation.

Minor edits for spelling and readability

Added Matrix to the supported platforms

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